At Our Family Doctor, we recognize that one of our most important assets is our team. Each of our staff brings a unique skill set and work experience to the practice. Our team possess a true sense of empathy and compassion, are hard working, and maintain a positive, “can do” attitude in their efforts to serve their patients. As a certified medical home (PCMH), our Advance Care Team was created as an integral support to our physicians and patients. We are committed to partnering with our patients to help improve healthy outcomes.
From the moment you walk into our office and check in with our MEDICAL RECEPTIONIST TEAM, you will be greeted by a warm smile and hello from Marla, Meghan, Misty. They will make sure that all of your information is completed for data entry, and will get your appointment started off right. You’ll see them again during check out.
Next you’ll be brought back to an exam room by one of our MEDICAL ASSISTANT TEAM, Elsa, Abby, Megan, Amber, Becca who will expertly take your vital signs, and begin your encounter in one of our exam rooms. At Our Family Doctor, you will not be assigned to just one Medical Assistant, as our team works together with each of the physicians to meet your health care needs.
After your visit, if you need any lab tests, you will proceed to our in-house lab and meet our talented Quest Team. With their expertise and constant smile they will make sure your lab experience is as painless and worry-free as possible.
At the core of our ADVANCE CARE TEAM (ACT), Brandy our Clinical Supervisor / Triage Coordinator will ensure that all information is communicated and detailed accordingly between our team and our patients. She will support both patients and providers to efficiently communicate, update pertinent medical information and close gaps in care. Through her coordination, our goal is to improve outcomes, offer extended access so patients can see their PCP for all of their healthcare needs. As Care Manager, Brandy handles transition of care for patients recently in a hospital setting, care coordination of pre-visit phone encounters and incoming/outgoing referrals to specialist with patients on a daily basis. She completes all phone care follow up and referrals timely so that you are able to see the specialists and allied health care providers in our community.
In her role as REFERRAL SPECIALIST, Ana will assist with your referral coordination and medical record needs. She oversees all points of care coordination within our specialist network. Our FRONT OFFICE SUPERVISOR, Jeremy will handle all of your patient paperwork, prior authorizations and forms for completion and guide you through the medical records request process to ensure timely delivery of records.
With years of experience leading our ADMIN TEAM. Kim, our Billing Supervisor, is one of the most seasoned billing specialists in the community, and will answer all of your questions regarding insurance and billing. Karen, our Practice Manager/Quality Improvement Specialist brings years of quality improvements and management experience to the team, and will make sure that all of the moving parts at Our Family Doctor are working in harmony, and that your patient experience is all that you hope for it to be.
As one of our Health Opportunities for patients, Our Family Doctor is proud to be a part of the Reach Out and Read program since 2018– Carolinas Coalition https://www.rorcarolinas.org/why-reach-out-and-read/. Our Care Manager, Brandy coordinates all elements of the program internally with the team and our patients/families. Reach Out and Read providers and their care teams give books to children well-child visits from infancy until they start school. The provider also communicates with parents about the benefits of the program and encourages families to read aloud together. The provider explains how the best opportunity to influence a child’s future is in the first five years, a critical window of rapid brain development that does not occur at any other time. The effectiveness of the Reach Out and Read model is recognized by the American Academy of Pediatrics in a policy statement that recommends early literacy promotion as an essential component of pediatric care.
