OFD Patient’s Bill of Rights

Our Family Doctor Physicians and Staff pledge to our patients the following:

  • We will treat each member of your family with respect and the highest integrity.
  • We will strive to always greet you with a smile and a warm hello.
  • We will strive to provide you with the most up to date and evidenced based medical care.
  • We will strive to meet all of your medical needs in concert with the goals laid out by the Patient Centered Medical Home care model.
  • We will respect your privacy in accordance with the guidelines laid out by HIPPA.
  • We will always have same day appointments available to you so that when you need us most, we will be there for you.
  • We will practice fair and standard billing practices and always answer your questions should they arise regarding the billing process.
  • We will strive to return your morning phone calls by lunchtime, and your afternoon phone calls by days end.
  • We will provide after-hours walk in clinics on Monday and Wednesday evenings, and Saturday mornings for your convenience.

And in return, we expect the following from Our Family Doctor patients:

  • We expect you to arrive 15 minutes early for your scheduled appointments to allow for variations in traffic conditions, and to give you plenty of time to fill out any necessary paperwork ahead of your visit with your physician.
  • We expect you to be respectful of our staff and physician’s time and their need to serve many other Our Family Doctor patients.
  • We expect you to know what medications you are taking and the doses that you take.  If you are unable to remember this information, please either bring an up to date list of medications to each of your visits, or bring in the actual medications that you are taking.
  • We expect you to treat our staff with respect and patience as we endeavor to provide you with the best medical care possible.
  • We expect you to adhere to the patient policies laid out in the Our Family Doctor patient packet.
  • We encourage you to take full advantage of our interactive website with regard to important practice updates and patient communication opportunities.

Also see our Notice on Privacy Practices.