AUTUMN IS THE SEASON OF CHANGE AT OFD…

As the falling leaves usher in the change of seasons, we at OFD are preparing for changes as well. The late summer poison ivy and sports physical visits have started to give way to the sick visits (colds and flus) that the colder months bring forth. As always, the staff and doctors at OFD are ready to take care of you when you need us most. In this blog, we wanted to share with our patients some of the other changes that are afoot this Autumn at OFD.

First of all, we have had some personnel changes in recent weeks that are important to share. Many of our patients had come to know Scott, the OFD Clinical Coordinator these last two years. Scott was the one who would call you for your pre-Diabetes or pre-Asthma visits and would help coordinate the discharge follow ups if you spent time in the hospital. Last month Scott moved on to pursue a new opportunity and we at OFD wish him well. His previous duties have been divided up among other key staff at OFD and we are happy to say that we have not missed a beat.

Laura, who had previously been the OFD Medical Records Coordinator, has been promoted to Clinical Supervisor. She has been doing a wonderful job supporting our team of excellent Medical Assistant’s and coordinating a wide range of clinical efforts within the PCMH team-care model. We also would like to officially welcome Megan who recently joined our team as Dr. Polansky’s Medical Assistant and Jessica who has taken over as Medical Records Coordinator. Fred, the OFD nutritionist has been helping with our Pre-Diabetic visits and continues to provide excellent Medical Nutrition Therapy to our patients who are in need of his services. We now feel that our practice team is complete and functioning at a very high level.

Beyond personnel changes, we have made some changes that involve technology that are both useful for patients and help make OFD a more efficient practice. Our patient portal usage has grown to 21% far exceeding our early expectations. We have also begun reminding patients of their office visits with email and text message reminders, Dr. Weizman has begun posting weekly tidbits of information to our OFD Facebook page and we have added a “Daily News” portion on our OFD website homepage. All of these changes will hopefully improve the patient experience through better access and information sharing.

As our country is waiting to see how the Affordable Care Act will untangle itself and actually start working, we at OFD are ready for more growth and change. Now that we have achieved our Level 3 status for both PCMH (national recognition) and the BQPP quality program (State recognition), we are looking ahead to some more exciting changes at OFD. We have begun to lay the groundwork for adding a 5th physician to our team in the coming year and are gearing up for both Meaningful Use Stage 2 attestation and the conversion from ICD-9 to ICD-10 – both very big practice improvement goals.

As always, thanks to all of our patients for your trust, general feedback and great suggestions. We remain committed to improving our practice and your patient experience. We hope that you have a healthy (infection-free) winter, but if you don’t, the OFD team will be here for you.

Michael Weizman, MD